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Terms & Conditions

Terms and Conditions

Last updated: March 2026

Welcome to Surstromming.lt.

These Terms and Conditions govern your use of our website and the purchase of products from our online store. By accessing our website and placing an order, you agree to be bound by these Terms.

  1. Company Information

Website: https://surstromming.lt
Customer Support: support@surstromming.lt

Surstromming.lt operates as an online store offering traditional Swedish fermented herring products and related items to customers across Europe.

  1. Products

We sell authentic Surströmming (fermented Baltic herring) and related merchandise.

Product descriptions, images, and prices are provided as accurately as possible. However, minor variations may occur depending on packaging, suppliers, or production batches.

Surströmming is known for its strong smell due to natural fermentation. Customers acknowledge this characteristic before purchasing.

  1. Orders

By placing an order, you confirm that:

• you are legally capable of entering into binding contracts
• all information provided is accurate and complete

After placing an order, you will receive an order confirmation email. This confirmation does not guarantee acceptance of the order until payment has been successfully processed.

We reserve the right to refuse or cancel any order for reasons including but not limited to:

• suspected fraud
• payment issues
• product availability
• shipping restrictions

  1. Pricing and Payments

All prices displayed on the website are in EUR unless otherwise stated.

We reserve the right to change prices at any time without prior notice.

Payments may be processed through secure third-party payment providers such as credit card processors, PayPal, Stripe, or other available payment systems.

  1. Shipping

We ship to most European countries.

Shipping times depend on destination and logistics providers. Estimated delivery times are provided for reference only and are not guaranteed.

Customers are responsible for providing accurate shipping information. We are not responsible for delays caused by incorrect addresses or customs procedures.

  1. Returns and Refunds

Due to the nature of food products, opened food items cannot be returned.

If a product arrives damaged or defective, customers must contact us within 48 hours of delivery with photos of the product and packaging.

Refunds or replacements will be evaluated on a case-by-case basis.

Further details can be found in our Return and Refund Policy.

  1. Product Disclaimer

Surströmming is a fermented fish product with a very strong odor.

Customers are advised to open the can outdoors or underwater to minimize smell. The product is safe to consume when handled properly.

Surstromming.lt is not responsible for misuse or improper handling of the product.

  1. Limitation of Liability

To the maximum extent permitted by law, Surstromming.lt shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

  1. Intellectual Property

All website content including text, images, logos, and graphics is the property of Surstromming.lt and may not be copied, reproduced, or distributed without permission.

  1. Privacy

Your personal data is handled in accordance with our Privacy Policy.

  1. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of the European Union and the country where the business is registered.

  1. Contact

For any questions regarding these Terms and Conditions, please contact us:

support@surstromming.lt