Returns / Refund Policy
Return and Refund Policy
Last updated: March 2026
Thank you for shopping at Surstromming.lt.
Because we sell food products, our return and refund policy follows specific guidelines to ensure product safety and hygiene.
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Returns
Due to the nature of food products, we generally cannot accept returns of opened or used items.
Unopened products may be eligible for return only if they remain in their original sealed packaging and the return request is made within 14 days of delivery.
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
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Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving your package.
To process the claim, please include:
• your order number
• photos of the damaged product
• photos of the shipping packaging
After reviewing the claim, we may offer a replacement product or a refund.
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Non-Returnable Items
The following items cannot be returned:
• opened food products
• products with broken seals
• items that have been used or consumed
• items returned without prior contact
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Refunds
If a refund is approved, it will be processed to the original payment method.
Refund processing times depend on the payment provider but usually take between 5–10 business days.
Shipping costs are generally non-refundable unless the return is due to an error on our side.
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Order Cancellation
Orders may be canceled only before they have been shipped.
Once the order has been shipped, it can no longer be canceled.
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Contact
If you have any questions regarding returns or refunds, please contact our support team: