Shipping Policy

Shipping Policy

Last updated: March 2026

At Surstromming.lt we aim to deliver your order safely and as quickly as possible across Lithuania, the Baltic States, and the rest of Europe.

  1. Shipping Locations

We currently ship to:

• Lithuania
• Latvia
• Estonia
• Most European Union countries
• United Kingdom

If your country is not available at checkout, please contact us before placing an order.

  1. Shipping Methods in Lithuania

We offer several delivery options within Lithuania:

DPD Courier Delivery
Orders can be delivered directly to your address using DPD courier services.

Cash on Delivery (COD) is available when choosing DPD courier delivery.
DPD applies an additional €1.50 fee for cash collection.

DPD Parcel Lockers
You may choose delivery to a DPD parcel locker for convenient pickup.

LPExpress Parcel Lockers
Delivery to LPExpress parcel lockers is also available.

LPExpress Courier
Orders may also be delivered directly to your address using LPExpress courier services.

  1. Shipping to Baltic Countries

Orders to Latvia and Estonia are usually delivered using DPD courier services or parcel lockers where available.

Estimated delivery time:
2–4 business days.

  1. Shipping to Other European Countries

For most European destinations, orders are shipped using registered international mail through Lithuanian Post.

Estimated delivery time:
5–8 business days.

Delivery times may vary depending on destination country and local postal services.

  1. Shipping to the United Kingdom

Orders to the United Kingdom are shipped via registered international mail.

Estimated delivery time:
Up to 10 business days.

Please note that customs procedures may occasionally cause additional delays.

  1. Processing Time

Orders are usually processed and dispatched within 1–2 business days after payment confirmation.

Orders placed during weekends or public holidays will be processed on the next business day.

  1. Tracking

When available, a tracking number will be provided once the order has been shipped.

Customers can track their shipment through the carrier's tracking system.

  1. Delivery Responsibility

Customers are responsible for providing correct shipping information.

Surstromming.lt is not responsible for delivery delays caused by incorrect addresses, customs procedures, or courier service issues.

  1. Lost or Delayed Shipments

If your shipment appears to be delayed or lost, please contact us so we can investigate the issue with the shipping carrier.

  1. Contact

For any questions regarding shipping or delivery, please contact us:

support@surstromming.lt